[Pwstca]

Hi there, I have brand new smart meters installed and a brand new smart display.

Everything is up and running, but my utilita app is saying that the smart display isn't connected to the WiFi while it is. Tried uninstalling app, I have even unlinked my account from the app. It still says to connect to the WiFi. Tried the web chat but been waiting forever...

Any suggestions welcome.

[WilliamB]

Hi @Pwstca,

As this is quite account specific, it will need some further investigation by our app team. Would you be able to send me a direct message with screenshots of the app saying this please, and I can pass these on to our app team.

Thanks,
William