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  • Calexander
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    Calexander is offline
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    Utilita app


    22-02-21 , 03:58

    Hey guys, I’m new to utilita, iv not long just registered, I had an email with an activation code, and I entered it is, it says my account has been activated and try log in
    but it won’t let me log on, on the app
    it will only let me log in though my emails but can top up or anything
    i need help I’m stressing out
    thank you to anyone is here to help me!:)
    Click below to see solutions
    • Solution #1 by Tillymint
    C,Alexander
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  • Tillymint
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    Best Answer


    22-02-21 , 08:13

    Quote Originally Posted by Calexander View Post
    Hey guys, I’m new to utilita, iv not long just registered, I had an email with an activation code, and I entered it is, it says my account has been activated and try log in
    but it won’t let me log on, on the app
    it will only let me log in though my emails but can top up or anything
    i need help I’m stressing out
    thank you to anyone is here to help me!


    Hi @Calexander and welcome.

    Are you logging in on the new app? It's easily confused. It is called Myutilita the new one
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  • Calexander
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    22-02-21 , 13:11

    It’s not letting me make an account coz of my reference number I can’t find it
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  • Tillymint
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    22-02-21 , 13:47

    Quote Originally Posted by Calexander View Post
    It’s not letting me make an account coz of my reference number I can’t find it


    Hi @Calexander , try this https://utilita.co.uk/help/find-your...ference-number

    I found it a while ago when I needed my ref number.

    🍀 😊 Hope it works for you
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  • Rebecca
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    22-02-21 , 15:34

    Hey @Calexander,

    Once you have clicked the link that @Tillymint provided to get your customer ref number, this post is really helpful to explain a step by step on how to register: https://community.utilita.co.uk/thre...My-Utilita-app 😀
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    24-02-21 , 08:40

    @Calexander How did you get on with finding your customer reference, any luck? :)
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