[Calexander]

Hey guys, I’m new to utilita, iv not long just registered, I had an email with an activation code, and I entered it is, it says my account has been activated and try log in
but it won’t let me log on, on the app
it will only let me log in though my emails but can top up or anything
i need help I’m stressing out
thank you to anyone is here to help me!:)

[Tillymint]

Originally Posted by Calexander

Hey guys, I’m new to utilita, iv not long just registered, I had an email with an activation code, and I entered it is, it says my account has been activated and try log in
but it won’t let me log on, on the app
it will only let me log in though my emails but can top up or anything
i need help I’m stressing out
thank you to anyone is here to help me!

Hi @Calexander and welcome.

Are you logging in on the new app? It's easily confused. It is called Myutilita the new one

[Calexander]

It’s not letting me make an account coz of my reference number I can’t find it

[Tillymint]

Originally Posted by Calexander

It’s not letting me make an account coz of my reference number I can’t find it

Hi @Calexander, try this https://utilita.co.uk/help/find-your...ference-number

I found it a while ago when I needed my ref number.

🍀 😊 Hope it works for you

[Rebecca]

Hey @Calexander,

Once you have clicked the link that @Tillymint provided to get your customer ref number, this post is really helpful to explain a step by step on how to register: https://community.utilita.co.uk/thre...My-Utilita-app 😀

[Tillymint]

@Calexander How did you get on with finding your customer reference, any luck? :)