[Lavender56]

I've moved home, my app isnt working, thinks I've gone to another supplier

[WilliamB]

Hi @Lavender56,

This is quite common, when you move out of a property with ourselves, the app won't work after the account is vacated. If you are with us at your new property, you would need to create a new account within the app using your new customer reference number.

Can I ask have you already contacted us regarding moving out of your old property?

Thanks,
William