[Mau]

Hi my gas isn't showing on the app, only electric I have signed in/out reinstalled and still nothing showing any ideas would be great 🙃

[PeteC]

Hi @Mau

Thanks for your question! Sometimes, especially if you're a new customer, or if you've recently had a new meter installed, it can take a few days for all of the information to update correctly to the app and In Home Display.

When an new installation or account is set up, your meters will be sending information and updates constantly to and from our systems to ensure a good level of communication - and while these updates are quicker for the electricity meter (as this is the meter that contains the communication equipment for both meters), the gas meter can take a little longer to update.

I recommend giving our Customer Service team a call to discuss this further - you can reach them on 0330 333 7442 between 8am-8pm Monday to Friday and 8am-5pm on a Saturday.

I hope this helps!
Thanks again,
Pete