I recently had my smart meter installed but when I check the balance it hasn’t kept the balance from the previous meter I had 30 left on how do I get that into this meter as it’s not showing up I’ve been with Utilita since December
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Community Manager4 Days AgoHey @Lewislay!
It can take a few days from having your new meters installed, to having any credit that was on the old ones reapplied. If you could DM me some account information, I'm happy to take a look for you and see what I can do to get that fixed for you!
Many thanks,
PeteI am one of your Community Managers! 😀
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
Registered in England & Wales No: 04849181 Regulated by Ofgem