[stj2006]

I've checked my electric meter. It is charging me 0.58p or there abouts for all the days usage not just the first 2kw. Yesterday I used 30.7kw and it cost me £15.69. YOU WHAT!!! Should be 58.7p for first 2kw then 22.6p for the remainder of the day. That's like £7 or £8 electric. Thought I'd switch to all electric see if that helps, clearly not when I'm being charged way way way over the odds. Cant live like this. I want moving to monthly billing as well, this stress is going to put me in a early grave.

I'm going to send you my details Rebecca and you can get someone to call me back. Im not sitting in front of a computer again to get booted off chat constantly.

[stj2006]

So if they can't talk to your smart meter your charged a monthly rate per kw at 58p then after 60+kw it drops down. This was not stated or made clear at the time of sign up. That is totally different in terms of costs, and how I can manage and spend what I have.

I'm lodging an official complaint now. Not fair, not right, not on. Stinks

[stj2006]

So is it the first 60kw at higher rate or first 180kw as app is saying first 180kw. This is even more frustrating, miss-selling and false advertising. I mean if used 30kw yesterday and nearly 15kw day before that's 45kw and getting close to that for today shoukd i not be already have hit the 60kw I'd be on the lower rate already.

I'm getting ripped off everywhere I turn. No payback for power down, extortionate debt rates at 20%, transferring credit which you already paid your debt back on you have to pay again. Over charged or at least wrong rates.

This is making me sooo ill it's unbelievable.

[Rebecca]

@stj2006 Hi there, sorry to hear this, I am still waiting on your details via private mail. Please use link in my signature to send these and I can get these issues escalated for you.