[stevieinUK]

I can't open my app at the home page or the other one with the 3 bars at the end. The rest are fine, but trying to open those 2 keeps coming up technical difficulties. Has been this way for a few weeks now.

[Rebecca]

@stevieinUK Hi there! Have you ensured you have the latest version of the app downloaded and also have the latest phone software updated?

Thanks,
Rebecca

[stevieinUK]

Yes, i have uninstalled it 2 times, have cleared the cache and data, with no luck. It's a strange one. I can top up ok, and when I press my home page, I have about a second to see how much I have, before it quickly goes back to technical difficulties and I can keep track on the utilita website. More of a nuisance than anything. I'm thinking I may uninstall and use the Web site,then try installing it again in a couple of weeks. It's just the app itself, my payments and energy are working fine.

[Rebecca]

@stevieinUK Yes it is a very strange one isn't it. I think that is a good idea - keep an eye on it and hopefully the glitch will just stop - especially if the functionality of most of it is fine like you say.

Keep us updated!

Rebecca