[BradfordGent66]

Just been told my account isn't linked to the app, I've been a customer for 17years never had a problem, how do I get someone to call me to sort this out, it's getting ridiculous now

[Rebecca]

@BradfordGent66 Hi there, sorry to hear this.

Have you got any screen shots to show what it's displaying for you? This will help understand what could potentially be the issue and what the next steps would be.

Thanks,
Rebecca

[BradfordGent66]

No sorry I haven't got a screenshot, it just says my meters haven't updated for 325 day's, the amount on the app is completely wrong and hasn't changed for days and it's only started in the last couple of weeks since the last maintenance, maybe you could tell me, if I use the automated line to top up will it go directly to my meters even if I uninstall the app?

[BradfordGent66]

Now I've just used the automated payment line, cut me off as I was getting the top up code, what is it with this company, never knew it would be so difficult

[Rebecca]

@BradfordGent66 Hi there, yes if you use the line it should do yes as it does not require having the app.

I would strongly suggest calling up the contact centre and they will be able to investigate the back end of your account and understand what may be causing this with your app. It could be a back end system issue with your account they can get investigated & fixed 😊

Please let me know how you get on.

Thanks,
Rebecca

[BradfordGent66]

Hi Rebecca, I finally got some credit on through a lovely lady at the call centre, my app is still frozen and I can't use it but hopefully she passed it on to the IT department like she promised so all I can do is wait