[Rebecca]

@stj2006 Hi again!

I am really sorry you have been left disappointed after switching all those items off.

I have reported this back to the Power Payback Team so they can check if this is in fact an error.

As soon as they get back to me I will let you know.

Thanks,
Rebecca

[Rebecca]

@stj2006 In regards to the usage data on your smart meters, I would advise calling into Utilita Contact Centre and reporting this, as they will have access to the back end of your account to identify and rectify whatever is causing this to be happening 😊

Please let me know how you get on.