[BradfordGent66]

Bet no one can help me with this, my app has frozen and when I top up with a debit card, it takes the amount but doesn't credit my meters, I haven't had the top up cards for years and I can't find a shop to put it in manually so I can put the credit in myself, any idea's?

[Rebecca]

@BradfordGent66 Hi there! You should have your top-up history on the app and it will show your top-up codes. Let me know if you can find these and then I can talk you through next steps.

Thanks,
Rebecca

[BradfordGent66]

The problem is my app won't connect to my smart meter, I've got an engineer booked for January and I have the account numbers to put the gas and electricity on manually but every shop I go to won't do it, they say I need a card or key which I haven't used in years because I've always used the app, I'm waiting for new cards which I've been told can take upto two weeks, which I find ridiculous, so without the cards or the app working, it's a problem

[BradfordGent66]

Found a shop to pin in my gas card manually and even that doesn't work, so it goes from bad to worse with utilita at the moment, I'm losing the will, good job I've got a sense of humour, must be the Irish in me