[Isabel]

I received a replacement ihd display as mine just stopped working. For 4 days now it has been displaying "awaiting data" and when I go to system status it says its connected but not receiving data on both gas and electric. I have phoned and was told it's working at their end and I can use the app for anything the ihd shows. What's the point having ihd if its never going to work.

[Rebecca]

@Isabel Hi there!

As you have already called in - I am happy to re-look into this on your behalf.

I will get this escalated for you - I'll just need you to pop me a private mail using the link in my signature and include your full name, address and account number. I will then get a member of my customer experience team to look into this for you to see if we can resolve this.

Thanks,
Rebecca