[Mudskipp3r]

Hello,

I have just put £60 on gas and electric to get them out of credit which i wasn't aware i was in until my gas supply was cut off this morning.

Both my account on the utilita webpage and the app is reading i have over £100 on gas and £70 on electric, which isn't possible.

I have also noticed that on your website, in the my energy part it says, "balance above is 1672 days old" below electric and "balance above is 215 days old".
I have included a image to show you this.

Can you please help resolve this issue. i need to know what my balance is...

Peter

[Rebecca]

@Mudskipp3r Hi there! Sorry to hear about this confusion!

This sounds quite complex with all the differing information being displayed.

I would advise calling our contact centre so an advisor can load up your account and see what our back end systems are saying, as they are most accurate. Then they can see why your app/online portal are displaying such out of date information 😊