I received the IHD a couple of days ago along with a letter from Utilita that said "We have just added a suspended charge to your meter for the replacement In Home Display recently sent out" and they have already added an extra charge of £39.99 to my account and I don't understand why because, it was not a replacement of IHD because i never had one, they have already took money from my meter, hopefully Somebody can help me with an explanation? Thank you.
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