[Lawrence2021]

Hi, can i get some help with my Utilita in home display please,

It won't go past the connecting screen all of a sudden, when switched on,

I have moved it and plugged and unplugged it also using different sockets,still the same,

Thanks Lawrence2021!

Update, The display won't connect to the electric meter by wlan, upon checking the meter it just keeps flashing red when trying to connect but fails.

[Rebecca]

@Lawrence2021 Sorry to hear this - it sounds like a technical issue. Have you tried calling up the main contact centre line about this? They will be able to access your account behind the scenes and see what is going on.

Thanks,
Rebecca

[Lawrence2021]

Originally Posted by Rebecca

@Lawrence2021 Sorry to hear this - it sounds like a technical issue. Have you tried calling up the main contact centre line about this? They will be able to access your account behind the scenes and see what is going on.

Thanks,
Rebecca

Hi Rebecca
Yes i rang on friday and was advised to see if it worked until today which it hasn't, so i'll be ringing today for a replacement,
Thanks for the reply
Lawrence

Update, i have rang again and should be getting a replacement in home display, they tried to charge me for the replacement that went faulty, to which i replied it was not my fault because it went faulty, and i was not in agreement with this, now i am not being charged for the replacement, so hopefully the replacement will arrive and work without issue.

[Rebecca]

@Lawrence2021 Hey there! Ok - would you mind sending me your customer ref number via private mail, just so I can get one of my customer experience team to look into what's happened and ensure the right steps have been taken.

You can private mail me using the link in my signature below.

Thanks,
Rebecca