[GORDIE]

Hi there I have had a engineer out to sort my connection from my gas meter to smart meter and he changed the meter again the there one was only installed back in December last year yet the don't connect to the smart meter or to the app please help.

[Rebecca]

@GORDIE Hi there! Can I ask when the last visit you had was and did you have a whole new gas meter put on the wall? If I can know when this was, that will help me work out what the best next steps would be.

Thanks,
Rebecca

[GORDIE]

Hi Rebecca it was 6th August this month and fitted new meter but the connection still will not work with the smart mater or app just says on the app not connected

[GORDIE]

Here is a pic