Hi
I had a new gas meter installed in June. When the engineer installed it, he said there was £30+ left on the credit. After he went the meter was saying emergency credit available as the balance was low. I topped up with £40. A few hours later there was less than £40 on. I presumed the original balance had been restored and the top up hadn't gone on.
4 days later you updated the meter from your end and guess what??. The data for the gas had gone off again. The gas went off last week and I tried to input the top up code for the £40, it was rejected. I have again topped up £50 and entered the top up code....again rejected.
since changing to Utilita the data for the gas has rarely been available. I am self employed and can't afford to take a day off to wait for an engineer. Especially like the last time when they didn't turn up. Can you PLEASE sort this issue out soon as I'm using emergency credit.
I had a new gas meter installed in June. When the engineer installed it, he said there was £30+ left on the credit. After he went the meter was saying emergency credit available as the balance was low. I topped up with £40. A few hours later there was less than £40 on. I presumed the original balance had been restored and the top up hadn't gone on.
4 days later you updated the meter from your end and guess what??. The data for the gas had gone off again. The gas went off last week and I tried to input the top up code for the £40, it was rejected. I have again topped up £50 and entered the top up code....again rejected.
since changing to Utilita the data for the gas has rarely been available. I am self employed and can't afford to take a day off to wait for an engineer. Especially like the last time when they didn't turn up. Can you PLEASE sort this issue out soon as I'm using emergency credit.
