[Andywellerman]

Hi

I was just about to top up and it said 25% of my top up would be taken for a Meter Debt of £41.54
Please can you look into this and explain how I can have a meter Debt.

I am a Pay as you go customer so I don't see how I can have any debt.

Thanks very much

Andy Longmuir

[Rebecca]

@Andywellerman Hi Andy this would be due to if you had used any of your Emergency/Friendly Credit - or a Power Up? That is the only reasons for why a Pre-payment meter would accrue debt.

Thanks,
Rebecca

[Andywellerman]

Hi Rebecca

As far as I'm aware I haven't used Emergency credit or Power Up.

Sometimes it says Friendly credit is in operation......is that just automatic? As I haven't activated Friendly credit at all.

Kind Regards
Andy