[Isabel]

I got a new monitor but it won't connect to my meters

[Dean]

Hi @Isabel,

To connect a new device once it has been received you will need to speak with an agent who will have to open the connection on our end. All of our agents are trained on connecting the devices and the fastest way to resolve this would be to call us on 0345 207 2000.

Alternatively if you are able to send me your contact details via direct message I will be able to have an agent contact you when one is free.

Direct Message Me Here

Kind Regards Dean