have just recieved a debt letter for £32.95. but no explanation why. i have tried all the the phone numbers to contact utilita and also the useless chatbox thing. the calls i have made had me hanging on for about 20mins at a time so gave up. i need someone to contact me regarding this bill, as im on prepayment paygo. and im always in credit.
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Head of Community10-06-24@Jackster Hey there! 👋
Sorry to hear about this confusion. I am more than happy to take a look at this to see what's happened.
Please can you pop me a private mail using the link in my signature - to include your full name, address & customer ref number.
I can then provide some context once I have a look at what's happened 😀I am your Community Manager! 😀
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Feel free to message me any time by clicking here 🤗
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
Registered in England & Wales No: 04849181 Regulated by Ofgem