[Neil]

ive been unable to top up with my key as all outlets are showing its unrecognisable
I'm now on emergency credit and registered vulnerable as all my meds need to be chilled
please help

[Rebecca]

@Neil Hi there - sorry to hear this.

I can get an emergency call made to you to get this sorted, please can you drop me a private mail using the link in my signature below with your phone number.

Alternatively, please call the Utilita Emergency Line on 0345 207 2000.

Thanks,
Rebecca