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  • Gord's Avatar
    It's been around 2 months now since I have had any data updates for my gas. This is on both the smart meter and the app. I have spoken on live chat and was told someone would ring me regarding this. That was about 4 weeks ago, still no phone call.
    Does anyone know how to get the updates back any other way?
  • 1 Reply

  • Rebecca's Avatar
    Head of Community
    @Gord Morning! Oh no, sorry to hear this! Thanks for letting us know here on the Community, as it's important we help you get this fixed.

    Can you pop me a private mail by clicking the link in my signature and detail your full name, address and best contact number?

    I can then get this escalated back into the business for a follow up on your behalf 🤗

    Rebecca - your Community Manager
    I am your Community Manager! 😀

    To post a new thread about anything you like click here

    Feel free to message me any time by clicking here
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