[Dalboy]

Hey

Can somebody from Utilita please contact me to answer a question please

I have been waiting on the chat for hours and still can't get through. Tried phoning and after 1 hour of hold it cuts you off..

I am due £30 in a missed appointment compensation for the engineer not turning up to refit a new smart meter. I had a call frpm complaints department in South Africa stating itbwould be added within 24 hours and still nothing. That was a week ago. As I say keep trying to get through and can't..

Anyone help please.

Darrin

[Rebecca]

@Dalboy Hey Darrin! Thanks for getting in touch here on the community! 🤗

Sorry to hear that, that sounds quite frustrating!

I'd like to escalate this on your behalf. To do this, I just need you to pop me a private mail using the link in my signature - with your full address, best contact number and customer reference number.

Thanks,
Rebecca