[Bpartis10]

I put £140 on my electric today tried to use my electric card but it doesn't work so I rung up and the lady said to ring the automatic payment line so I did which took £140 of me without giving me electric I received a email from them this afternoon saying that I will get refunded the money just wondering how long will it take to hit my bank account

[Rebecca]

@Bpartis10 Hey there - thank you for getting in touch and letting me know this.

Firstly I want to apologise for this happening and the inconvenience this has caused too!

Seeing as though it's a large sum of money, I want to make sure I follow this up on your behalf, and ensure the refund has been started and goes through as quickly as possible.

Could you please send me your full address and best contact number via private mail? You can do this by clicking the link in my signature. 🤗

Thanks,
Rebecca - your Community Manager