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@Trace04 Ok Trace, thanks for letting me know.
Just a heads up, you can push 'reply' in this thread, so we can keep chatting in the same one thread you post, rather than you making a new post every time you reply. Just hit the blue button that says 'reply to this thread'.
Can you please pop me a private message by clicking here with your full address, and customer ref number, so I can get this escalated to the Power Payback Team.
Thanks,
RebeccaI'm your Community Manager! 😀 Please note: I'm currently on leave until April 2026. Need to message the community team? Feel free to reach out to @WilliamB, @PeteC or @Dean" 😀
To post a new thread about anything you like click here
Feel free to message me any time by clicking here 🤗