Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
Forum banner picture
  • No tags
View Tag Cloud
  • Leor's Avatar
    Level 1
    What's the point? of app and online account when for the last 6 months
    £- - on both for balance ? On gas and electric
    I've had an engineer to me to check comms and (replace meter which he didn't) it's fine he says
    IHD is as intermittent as the number 6 bus,still waiting for replacement IHD over 6 months now this is NO WAY TO TREAT A LOYAL CUSTOMER OF 8 YEARS
    Is anyone going to do anything for me before I die ???
  • 1 Reply

  • Rebecca's Avatar
    Head of Community
    @Leor Hi there, and sorry to hear of these issues you are experiencing.

    I would be happy as your Community Manager to escalate this for you on your behalf.

    Please can you send me a private mail using the link in my signature below, and include your full address, full name, best contact number and customer reference number if you have it.

    Once I have this I can then escalate it.

    I am your Community Manager! 😀

    To post a new thread about anything you like click here

    Feel free to message me any time by clicking here
Reply to Thread