Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
Forum banner picture
  • No tags
View Tag Cloud
  • Desmond's Avatar
    The tariff states, the first two units per day are charged at the highest rate then the units after will be at the lower rate. ( Per Day)

    However you are not charging me based on your statement above. Let me explain.

    Some days I do not use any gas at all and correctly there is no charge.

    Other days I use say 6 units in a day however you are charging the highest rate for all 6 units and not the first 2 at the highest rate followed by 4 at lower rate. Please explain why you are not following your statement.
  • 1 Reply

  • Rebecca's Avatar
    Head of Community
    @Desmond Hey there! 🤗

    Without looking into your account directly, it would be hard to say or comment on, as this is a public forum to discuss general enquries.

    Can I check if you have raised this directly with a member of the Utilita Contact Centre? 🤗

    I am your Community Manager! 😀

    To post a new thread about anything you like click here

    Feel free to message me any time by clicking here
Reply to Thread