Do I pay the 1-Nov-2023 to 30-Nov-2023 energy bill? and ignore the utilita@uksearchlimited.com e-mail?
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I moved out of my previous home on 09-11-2023 and couldn't see my Nov-2023 energy bill on Dec-2023. Today I received an e-mail from utilita@uksearchlimited.com with UK Search Reference: 4211565 that I ow Utilita monies with the debt of £211.11. I checked my Utilita account again and found a power bill on 7-Dec-2023 for 1-Nov-2023 to 30-Nov-2023.
Do I pay the 1-Nov-2023 to 30-Nov-2023 energy bill? and ignore the utilita@uksearchlimited.com e-mail? -
2 Replies
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@HK061022 Hey there!
I am happy to get this looked into for you on your behalf.
I removed your second post, just because it contained your personal customer ref number.
Please can you forward me the email along with your customer ref number - addressed to Rebecca to 'customerexperience@utilita.co.uk'.
I can then investigate this email and if it is actually from us.
Thanks,
RebeccaI am your Community Manager! 😀
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