[Snowstar0571]

What's happened to being able to Top up online or on the My Utilita app
I can no longer top up on the website or the App
I'm disabled and housebound and luckily my husband , who is also my carer , can get to the local shop but what if he couldn't . We have no one else to ask
Are those of us without Smart meters being punished for not having one ?

[Rebecca]

@Snowstar0571 Hi there!

Sorry to hear you are having trouble with topping-up.

In order to top-up via these smart online top-up methods, it has always been a requirement to have a smart meter in order to do so.

Can you clarify you have a smart meter for me - and if you have previously used the My Utilita app to top-up, and if so, how long it has not been working for you?

Thanks,
Rebecca