[BrumUtilita]

Hi.
I manage my daughter's Utilita Electric and Gas topups etc. Recently again - the balance has virtually evaporated. The balance is reducing to £4 to £5 daily whether Electrical devices are in use or not. This is Not correct surely. As I'm writing this, it has used 20p in 5 minutes.
please advise, as my daughter is now in emergency credit and recently I did a Power Up.

[Rebecca]

@BrumUtilita Hi there! Sorry to hear about this concern you have regarding the balance dropping quickly.

I am more than happy to get an Energy Expert to take a deep dive into her account and go through the usage analysis with your daughter?

Please can you send me your full address and the best number to get her on? (Please do this via private mail using the link in my signature).

We would need to speak directly to the account holder.

Thanks,
Rebecca