[friedgoldmole]

So the app is showing me incorrect readings for electricity data, last 30 days it says £97 usage which is not possible as I topped up with £60 around 30 days ago and still have credit, plus other apps like Hugo and Loop show correctly that I use around £60 of electricity give or take, in a calendar month. Why is the official utilita app so terrible at tracking and showing my usage correctly but 3rd party apps like Loop and Hugo have no problems

[Rebecca]

@friedgoldmole Hey there! Sorry to heart this.

This could be down to meter communication issues or something else - it is hard to tell without looking into your account.

Please can you pop me a private mail with your full address and best contact number so I can escalate this for you? You can send me a private mail by clicking on the link in my signature.

Thanks,
Rebecca