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@Jackjames Hi there - have you called our Billing Team at Utilita to discuss this with them on your account so they can understand why this has happened?
I would recommend doing so if not, as they will be able to go through your account thoroughly and note what is going on 😊
RebeccaI'm your Community Manager! 😀 Please note: I'm currently on leave until April 2026. Need to message the community team? Feel free to reach out to @WilliamB, @PeteC or @Dean" 😀
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