I had a smart meter installed January 2022. Since then I have not received a bill either by post or electronically. A date was organised for 07/03/23 to have a technican visit my property and asses if the smart meter was functioning. The technician did not appear on this date despite texts and e mails stating that the technical would arrive. Having called Utilita via phone call I was told that the date for a technian visit was 15/03/2023 even though I had texts and e mails for 07/03/23 as aforementioned. We agreed to allow a technician to visit on 15/03/23 to prevent any further confusion. Once again I received texts and e mails stating a technician would arrive on 15/03/23 and once again no one appeared. I am told by yet another discussion via telephone that there is a contractor issue with technician visits.
With all of the above information I am concerned that I am not receiving a bill and as a consequence of this, I am unaware of my monthly payments. Can you please assist with this issue.
With all of the above information I am concerned that I am not receiving a bill and as a consequence of this, I am unaware of my monthly payments. Can you please assist with this issue.
