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  • Rebecca's Avatar
    Head of Community
    Wondering the different ways you can top-up with Utilita? 🤔
    Here we break down the different ways and minimum top-up amounts you can make! 💳

    My Utilita App

    You can top-up in minutes with our award-winning app, simply download My Utilita from your app store, register for an account and visit the Payments tab - top-up your electric or gas (or both at the same time) from just £2.

    To download My Utilita and for more help on this - click here.

    Top tip: You can also make future top-ups even easier, with VISA Checkout or by saving your own cards to your wallet, you’ll be able to top-up in a click.

    On the Phone

    The quickest and easiest way to top-up is with My Utilita, however if you’re unable to access the internet or would prefer to top-up over the phone, you can call our automated top-up line on 03452 068 333.

    Before you call, be sure to have your unique top-up card number/s to hand (this is the 19-digit number on the front or back of your top-up card/s), as well as your payment card details.

    In a PayPoint Store

    There are over 28,000 PayPoint outlets across the UK, so you’ll never be too far away from your local store – just lookout for the PayPoint logo (two ‘P’s on a yellow background) around your town. You can also find a full list here.

    Payzone together with the Post Office, have a network of over 24,000 stores and branches across the UK. You can find your nearest store here.

    Top tip: Don’t forget, you can also top-up from £2 without leaving the sofa on My Utilita.

    What are the minimum top-up amounts I can make?

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    Last edited by Rebecca; 21-07-23 at 08:12.
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