[georgesaitch]

Hi I arranged for my direct debit to be taken out on 10/7/23 you have taken a difference amount which we arranged yesterday 23/6/23 please can anyone help me with this

[Rebecca]

@georgesaitch Good Morning!

Sorry to hear this!

Is there much difference to what you agreed?

As this is in regards to your financial aspect of your account - for data protection reasons, I would personally suggest using our quick and easy live chat to speak to an advisor, who will be able to quickly access your account and see what was agreed on the phone call and notes that the advisor you spoke to, left versus how much you have been charged. They will then be able to rectify anything you want to be changed and instructed.

I hope this helps?

Thanks,
Rebecca