[Rebecca]

Managing debt is never easy – that’s why we’ve introduced a brand-new Recovery Rate feature in our award-winning My Utilita app. You’ll be in control of paying back any debt, making it a little easier to manage your finances when times are tough.

When you’ve got debt on your meter, you can head to the Debt & Recovery Rate page to select how much you’d like to pay back with each top-up – easy!

Take a look at our easy steps and handy video to get started.

How does it work?

There’s lots of reasons why you might have debt on your meter. This could be because you’ve used some support credit from us like POWER UP, or you’ve got charges for things like replacement top-up cards. However much debt you have to manage, it’s easy to change your Recovery Rate. By setting a Recovery Rate, this means every time you top-up, a percentage of your payment will go towards paying off your debt balance, and the rest goes towards your usage. Step 1 Select Debt & Recovery Rate on your Payments page and select the pencil icon next to the meter you’d like to change. Step 2 Use our easy slider tool to select your percentage, and you’ll see how much you’ll be paying off. Step 3 Select confirm when you’re happy – easy! Don’t forget – it can take up to 30 minutes for the recovery rate to be updated.