[JGA]

An engineer is making what is now a third attempt to install my smart meter.

Nearly there at last.... Except...

The system thinks I'm on a pre-payment meter. I'm not. I pay monthly direct debit.

I have just been informed I'm on emergency credit and it may run out soon!

It's one problem after another.

Any chance someone could call me?

Ref: 147260578

Thanks

[Dean]

Hi JGA,

I am sorry to hear about this in order to do a meter mode change you will need to speak to someone in our billing team,
If you drop me a direct message with your reference number and address (The reference you have provided is several digits short)

Please message me here.

Regards Dean
I can pass this on to our billing team asap