[eljayx]

Hello.

I received a new Smart Display today, due to the old one having a “meter network issue”. My display wouldn’t connect to my smart display no matter what we tried, I spoke with customer service 2/3 times who tried to help but so no avail no a replacement was sent.

My new one is doing the same, I received earlier this morning and plugged it straight in, connected to wifi with a strong connection and it’s still not working.

I've seen a thread on here about resetting it, etc and I’ve done that and it’s still not working.

I now haven’t had a smart display for nearly 2 months, and am replying on my app but thats not always accessible. I opted for a smart meter in 2017 for a reason, and I don’t see the point in having one with a display if it’s never working, and to be honest if it isn’t sorted out soon I will be switching suppliers because no one is actually helping anymore.

I’ve been trying to call for hours, but the phone lines are too busy. I have young children and cannot sit and wait hours for someone to answer the phone.

Please can someone help, I really need this didplay working.

Also, I’ve attached 3 images showing my problem.
- It’s as close to the electric meter as possible.
- It’s plugged into the mains & has batteries in.
- I’ve tried with no batteries just plug and vice versa.

[Rebecca]

@eljayx Hey there! 👋

I am very sorry to hear the hassle you have had here! I appreciate that it is not ideal and that you cannot always rely on the app for signal/wifi.

Can you please pop me a private mail using the link in my signature below and include your full name, address, and best contact number so that I can get this investigated and escalated on your behalf?

Thanks,
Rebecca

[Frank1]

I've never used the display I have the utilita app on my phone which not only does the same job but you can see it when your not home..
Having said that since the new DCC signal update none of these meters are reliable..
Presently the signal and the smart meters are a mess and utilita haven't a clue what's going on coupled with introducing a standing charge to credit customers and call centre staff who don't speak English you have the complete recipe for disaster..
I'm not sure even switching provider will help because the problem with the new DCC providers could be effecting all meters...
If I do talk to utilita I talk to the sales team because that's the English speaking staff ..

[Pinkprincess]

I had the same issue and it's because you have old smets 1 meters and you've been sent an ihd which is only compatible with smets 2 meters.

Mine never worked and is now gathering dust in a drawer somewhere.
I'm now being told my meters need replacing due to compliance issues even though the remote upgrade was successful. The compliance issues are because utilita should have been installing smets 2 meters but instead installed smets 1.

I've had many issues since joining utilita in 2015 and if I had a coice I would leave. Calling is no help as is the online chat. I've complained before but nothing seems to get done about real issues customers are having, even though they are the same issues reported time and again.