Hello.
I received a new Smart Display today, due to the old one having a “meter network issue”. My display wouldn’t connect to my smart display no matter what we tried, I spoke with customer service 2/3 times who tried to help but so no avail no a replacement was sent.
My new one is doing the same, I received earlier this morning and plugged it straight in, connected to wifi with a strong connection and it’s still not working.
I've seen a thread on here about resetting it, etc and I’ve done that and it’s still not working.
I now haven’t had a smart display for nearly 2 months, and am replying on my app but thats not always accessible. I opted for a smart meter in 2017 for a reason, and I don’t see the point in having one with a display if it’s never working, and to be honest if it isn’t sorted out soon I will be switching suppliers because no one is actually helping anymore.
I’ve been trying to call for hours, but the phone lines are too busy. I have young children and cannot sit and wait hours for someone to answer the phone.
Please can someone help, I really need this didplay working.
Also, I’ve attached 3 images showing my problem.
- It’s as close to the electric meter as possible.
- It’s plugged into the mains & has batteries in.
- I’ve tried with no batteries just plug and vice versa.
I received a new Smart Display today, due to the old one having a “meter network issue”. My display wouldn’t connect to my smart display no matter what we tried, I spoke with customer service 2/3 times who tried to help but so no avail no a replacement was sent.
My new one is doing the same, I received earlier this morning and plugged it straight in, connected to wifi with a strong connection and it’s still not working.
I've seen a thread on here about resetting it, etc and I’ve done that and it’s still not working.
I now haven’t had a smart display for nearly 2 months, and am replying on my app but thats not always accessible. I opted for a smart meter in 2017 for a reason, and I don’t see the point in having one with a display if it’s never working, and to be honest if it isn’t sorted out soon I will be switching suppliers because no one is actually helping anymore.
I’ve been trying to call for hours, but the phone lines are too busy. I have young children and cannot sit and wait hours for someone to answer the phone.
Please can someone help, I really need this didplay working.
Also, I’ve attached 3 images showing my problem.
- It’s as close to the electric meter as possible.
- It’s plugged into the mains & has batteries in.
- I’ve tried with no batteries just plug and vice versa.
