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I need some help ok so I have the sm1 meter and got a replacement inhome display as an update for meter was done and now my meter will not connect to my meter keeps saying not commissioned and when i click the network bars it says network error 20-1 and error 20-2
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116 Replies
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@Liam Hi there! Have you tried calling up our contact centre regarding this? As this is an account specific issue - they would be able to access your account and help get this sorted.
Thanks,
RebeccaI am your Community Manager! 😀
To post a new thread about anything you like click here
Feel free to message me any time by clicking here 🤗 -
Yes I’ve been having this issue since October last year I believe I have been ringing up to try and sort it. It seems like I’m just getting passed around and still not sorted
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@Liam OK - that must be frustrating so I do apologise for that.
Can you pop me your full address, along with the best contact number so I can get a call escalated on your behalf to get this sorted out and investigated.
Please use the link in my signature to private message me this information.
Thanks,
Rebecca -
It’s ok now a customer agent said he sending out an engineer to get it fixed or replace the meter thanks tho
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