[Liam]

I need some help ok so I have the sm1 meter and got a replacement inhome display as an update for meter was done and now my meter will not connect to my meter keeps saying not commissioned and when i click the network bars it says network error 20-1 and error 20-2

[Rebecca]

@Liam Hi there! Have you tried calling up our contact centre regarding this? As this is an account specific issue - they would be able to access your account and help get this sorted.

Thanks,
Rebecca

[Liam]

Yes I’ve been having this issue since October last year I believe I have been ringing up to try and sort it. It seems like I’m just getting passed around and still not sorted

[Rebecca]

@Liam OK - that must be frustrating so I do apologise for that.

Can you pop me your full address, along with the best contact number so I can get a call escalated on your behalf to get this sorted out and investigated.

Please use the link in my signature to private message me this information.

Thanks,
Rebecca

[Liam]

It’s ok now a customer agent said he sending out an engineer to get it fixed or replace the meter thanks tho

[Mavis28]

Originally Posted by Liam

It’s ok now a customer agent said he sending out an engineer to get it fixed or replace the meter thanks tho

Did they do it, automatically cancelled my engineer visit a few months back?

[Liam]

Yes I did have to keep ringing up for months if not a year or so they