[bella1]

Hi, I have been waiting since April for a new in home display unit. I have not received it. I was told another had been posted out over 2 weeks ago and not received this one either. I need one sending out as I am disabled and unable to access my meters.

[Rebecca]

@bella1 Hi there - as it was 2 weeks ago which is the rough timescale of receiving one, I would advise waiting until Monday - and if it is still not with you, reply again to this comment thread and I can escalate it on your behalf.

In the mean time, do you have the My Utilita App?

Thanks,
Rebecca

[bella1]

@bella1, hi I have the my utilita app but need the in home display unit as can't activate emergency credit if I should need to as up to today the in home display unit still hasn't arrived and I was told this Tuesday gone it would be here.