[Kimbo]

Iv transfered £20 from my gas to my savings its all gone through but theres no where on my savings to transfer it to my electric

[Rebecca]

@Kimbo Hi there, have you tried the step by step guide here?

[BrumUtilita]

@Kimbo
I have tried exactly the same.
I topped up my vunerable daughters Electric on the Utilita App approx 4 hours ago. I then tried to transfer £15.90 to the Gas account from the Electric account.
I first had to transfer £15.90 from Electric to Savings.

I received message advising me that £15.90 had been transferred to SAVINGS.

However, when I try to transfer the £15.90 from Savings to Gas - there are no Savings amount, and No option to transfer the £15.90 to Gas.

It appears that the £15.90 has gone missing.
I did receive message that £15.90 had been transferred to Savings.