[Tiredlady]

I am having serious problems and going to lose it now.

I need a full breakdown of what I owe to Utilita in writing.

Yesterday phoned and the person I spoke to is not helpful.

How do you make a serious complaint. I will be phoning today. Even they help me with a breakdown as it's been weeks since I used power up. The amount I have put on apparently one was 50% and other 33% after being told they put it to 25% not see this on account.

It must be under a hundred at least because £20 not lasting a day with a faulty reader and app not connecting to metre.
So these people need to watch today

[Rebecca]

@Tiredlady As mentioned in my previous comment to you, I am very sorry to hear that.

I really want to ensure we get this sorted out for you and get you the break down you rightly deserve.

I can understand it must be extremely unsettling for you to not know this.

Can you please pop me a private mail with your account number and best contact number via private mail - using the link in my signature below.

Once I have this, I can ensure this is escalated right away on your behalf.

Thanks,
Rebecca