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  • Kimbo's Avatar
    Kimbo

    Level 1
    21-04-23
    6899 Views
    Topped my electic & gas up this morning but recieved a email from utilita saying it was unsuccessful & there refunding my money back into my bank account since this update on my smart meters that took a week had loads off problems had a engineer come out to check meters nothing wrong with them can somone please help tia
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  • Rebecca's Avatar
    Rebecca

    Head of Community
    21-04-23
    @Kimbo Hey Kimbo!

    Sorry to hear that you have had problems.

    Can I just conform what is still outstanding on the above - as I read that as though your refund has now been actioned?

    Thanks,
    Rebecca
    I'm your Community Manager! 😀 Please note: I'm currently on leave until April 2026. Need to message the community team? Feel free to reach out to @WilliamB, @PeteC or @Dean" 😀

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    Feel free to message me any time by clicking here     🤗
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  • Kimbo's Avatar
    Kimbo

    Level 1
    21-04-23
    I have rung utilita they cant put the money on my meters due to a problem with there system i have got to wait up to 14 days for the money to go back into my bank account so no top up this week for my gas & electricity
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