[Kimbo]

Topped my electic & gas up this morning but recieved a email from utilita saying it was unsuccessful & there refunding my money back into my bank account since this update on my smart meters that took a week had loads off problems had a engineer come out to check meters nothing wrong with them can somone please help tia

[Rebecca]

@Kimbo Hey Kimbo!

Sorry to hear that you have had problems.

Can I just conform what is still outstanding on the above - as I read that as though your refund has now been actioned?

Thanks,
Rebecca

[Kimbo]

I have rung utilita they cant put the money on my meters due to a problem with there system i have got to wait up to 14 days for the money to go back into my bank account so no top up this week for my gas & electricity