[emrul]

Hi.
I have moved house and also notified utilita that I have moved on the 20th march using the online submission form. Why isn't my pay as you go account closed yet? I have tried on several occasions trying to ring using the customer service number but its very busy and i have been on hold for upto 30 minutes on consecutive days?

I just want my account closed.

[Rebecca]

@emrul Hello there! I hope the move went all OK. In regards to your account - I can get this escalated for you! 😀

Can you private mail me your full address (of the old property that your account was registered with us in) and the account number for the energy account.

I will then get this sorted right away and can confirm to you once it's all sorted.

Thanks,
Rebecca