[Redhex]

My meters , gas and electric are only giving estimated balance . Live chat the useless autobot stated that it will show estimated when changing from prepayment to billing , I have not requested this nor will I request it ! What is going on ? I as well as many , if not all others are lead to believe , as is stated in the " smart meter " blurb on here that balance is shown in real time along with usage and yet most of the time it is 24 hrs behind ! Smart meters not so smart , aye !?

[Rebecca]

@Redhex Hi there - your balance on your IHD and your main smart meters should be accurate. It is always the app the is based on an estimate.

Can I ask what is making you think it is an estimate on the main meter?

[Redhex]

I do not have an IHD and you've already answered that it's the app that is estimated , I rely on the app as not having an IHD and one of my meters is downstairs ( I live in a flat ) I have mobility problems thereby going up and down stairs to check etc is not going to happen .

[NiCkDee24]

You could just move your IHD upstairs if that's where you spend most of your time? The signal is pretty strong still. I am 3 floors up and still connects.