[Sam1710]

What a waste of time had a cash back yesterday for not using electricity 28 pence for sitting in dark for a hour what a joke

[Shirl]

You are lucky,I got nothing the first time I did it and the second time I got 2p !

[Rebecca]

@Sam1710 Hi, Sam1710, we’re sorry you haven’t had a positive experience with Power Payback.
We calculate your historic consumption based on National Grid's methodology and pass the saving on to you. We calculate what your usual consumption is, then reward you for the reduction you achieve.

We would never encourage you to reduce your usage so that you’re not comfortable at home. Don’t forget, we provide hints and tips on how you can best reduce your usage in the SMS messages you get throughout the trial, plus we have lots more advice on our website: https://utilita.co.uk/campaigns/high5

Everyone’s usage is different of course, If you’d like us to investigate your usage and give you some more information – please private mail me (the link to do this is in my signature) your Customer ID and we’ll get in touch. If you don’t know your Customer ID, you can find it here: https://utilita.co.uk/help/find-your...ference-number

Thanks,
Rebecca