[Tonyarp10]

I am furious with Utilita I have spend 4 may 5 hours on the phone speaking to different call handlers from different countries all of which give me different information I wish I’d never had the Smart maters fitting they have coursed me no end of problems I’ve been told so many different things. The worse so far is that my electric meter is now pay as you go. I was told that my gas meter would remain on credit until the smart mater we’re communicating. To my horror I get a message telling me that the gas balance is running low. How can that be if it is supposed to be on credit. Why wasn’t I told it@had reverted to pay as you go. The electric meter does not tell me I’m running low on that to nor is the in house display working. I’ve had enough as soon as I can I will be leaving Utilita nothing but dis information BE WARNED

[Rebecca]

@Tonyarp10 Sorry to hear that - it would be very hard to understand what has happened here on the community as the community is more for non account specific advice and more general advice.

I would encourage you to use the Live Chat as its pretty good and the wait times go down quickly 😀

If you want to be in credit mode permanently you have to ring up as this is a data protection requirement in order to be able to change your billing/payment mode.

Thanks,
Rebecca