[Toffedog5]

Over the last month I have had over £400 added to my account that isn't part of the Government scheme. This includes £200 added this morning.

I have no ideal where this coming from and I can't contact Utilita. Anyone any ideas where this money is coming from?

[Rebecca]

@Toffedog5 Hi there! How odd! 🤔

If you could pop me your customer ref number and/or full address and best contact number using the link on my signature below. I can escalate this to be looked into with our customer experience team to see what is going on to clarify things for you.

Thanks,
Rebecca

[Toffedog5]

Thanks but I have managed to get in touch with customer service and they have sorted it out for me.

[Tasha240190]

@Toffedog5
what did this end up being? I have just noticed the same on both my gas Andy electric accounts Andy no idea why and how I got it

[Toffedog5]

I was told by Utilita that the £200 is a government grant in addition to the cost of living payments and the rest is a refund after a review of my account.

[Tasha240190]

Thank you for your help:-)